LMU seeks to address written student complaints when brought to the attention of the administration. The formal complaint process of LMU is a separate process from the program specific appeal/grievance process in an academic program. The University encourages students who have a legitimate concern to participate in the formal complaint process if the concern is not addressed by the program specific appeal/grievance process. The Formal Student Complaint is used to document and track the institution’s forthright attempts to address appropriately filed Formal Student Complaints.
The Formal Student Complaint Form may be downloaded at: https://www.lmunet.edu/office-of-institutional-compliance/student-complaint-process.
The process initiated by this form does not negate or replace any appeal/grievance process of a specific program. The student may be directed to that process as a result of filing this form. That program specific appeal/grievance process in an academic program must be completed by the student before any additional review may take place by the University. The formal complaint process initiates a review of the completed appeal/grievance process. A formal complaint must be filed within 30 days of the receipt of the final decision from the program specific appeal/grievance process.
For proper processing, all information must be completed and delivered to Office of Institutional Compliance, Grant-Lee Hall-115, 6965 Cumberland Gap Parkway, Harrogate, TN 37752